Health Services Admin 3
Access Talent Today, LLC
- Renton, WA
U.S. Citizenship Required*
Responsibilities:
- Support the deaf and hard of hearing employee population
- Coordinate interpreter requests between employees and contracted interpreter agency
- Work with employees, Program Administrator, and interpreter agency to develop and implement interpreter scheduling system and process for all Puget Sound sites
- Act as the central point of contact for all Puget Sound interpreter scheduling
- Work with employees, managers and interpreter agency to resolve scheduling conflicts
- Process supplier invoices and perform oversight on supplier charges
- Develop and maintain supplier performance metrics and reporting
- Coordinate badging/computing account/equipment for Puget Sound interpreters
- Create and coordinate interpreter onboarding and mentoring program
- Create standardized process documents for coordinator role, scheduling process, etc.
- Constantly seek cost improvement and partner with supplier to optimize schedules
- Act as liaison and technical expert for deaf and hard of hearing employees requiring accommodation assistance
- Maintain highest personal and professional integrity; lead through company service culture values
- Perform similar or related projects and program support activities as needed
- Six-month assignment with potential to extend
Qualifications:
- Communicate in sign language (American, English, Pidgin, etc.) While this is not an interpreter position, the coordinator will ideally be able to communicate with employees directly in sign language.
- Experience coordinating reasonable accommodations for the deaf and hard of hearing community
- Understands deaf and hard of hearing culture and unique communication needs of deaf and hard of hearing individuals
- Experience matching interpreters with unique client communication needs
- Able to assess interpreting requests to identify appropriate interpreter coverage based on meeting type, duration, attendees, etc.
- Able to develop and maintain good working relationships and demonstrate sensitivity to cultural diversity
- Experience managing vendor or supplier relationships
- Able to maintain high standards of professional integrity and confidentiality
- Able to work independently and collaboratively as a member or leader of a work team
- Excellent organizational, communication and writing skills
- Able to communicate effectively and respectfully with employees, management, peers, and stakeholders
- Able to analyze large quantities of data and identify opportunities to optimize services
- Able to maintain records and create charts, graphs, tables, reports, etc. to track key metrics
- Demonstrates attention to detail and critical thinking skills
- Able to visit Puget Sound periodically
*U.S. Citizenship is required by law, regulation, executive order, or government contract.
Education and Experience:
Bachelor’s and typically six or more years’ related work experience, or an equivalent combination of education and experience.
Posted On: Saturday, October 21, 2017