Customer Service Representative III

CoreSys Consulting - Fort Knox, KY


• Minimum two years of technical experience in an enterprise help desk or desktop support role
• Prior Army or Army Recruiting experience is a plus
• Knowledge of ISO/ITIL processes and documentation standards a must
• Possess a SECRET clearance or have the ability to get one. Must have an interim SECRET to begin work on the contract
• Must have Security+ certification and provide proof that the candidate is enrolled into the CompTIA Continuing Education program before start
• Must obtain HDI certification within 90 days of start date
• People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi-task
• Prior Army or Army Recruiting experience is a plus
• Preferred knowledge of ISO/ITIL processes and documentation standards
• Knowledge of and experience troubleshooting Windows 7/Windows 10
• Basic Hardware and software troubleshooting
• Ability to train other team members on the applications, proper procedures, problem isolation
• Must be knowledgeable with the concepts and policy controls of Active Directory
• Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, VPN client connectivity
• Ability to develop instructions in a logical, detailed flow
• Must be able to work any shifts – 24x7

Must be a US Citizen and possess a Security Clearance due to Federal Contracting Requirements

About Us: CoreSys Consulting is a Veteran Owned Small Business (VOSB) working primarily with the US Government. We hold a CMMI maturity level 3 rating in both Services and Development as well as an ISO 9001:2015 certification. The CoreSys leadership team has over twenty years of project planning, execution, and maintenance of Information Technology (IT) systems. We specialize in Custom Application Development, Enterprise Architecture and Governance, DoD Architectural Framework (DoDAF), Service Oriented Architecture (SOA), CIO Support, Application Transformation and Modernization, J2EE / Open Source Solutions, Data Warehousing, plus much more. Full time employees are eligible to participate immediately in CoreSys Consulting Services’ competitive employee benefits package, which includes medical, dental, vision, disability and life insurance as well as participation in our 401k program with a company match.

Posted On: Monday, December 10, 2018

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  • Government Contract Requirements