Service Desk -Fort Knox

CoreSys Consulting - Fort Knox, KY

• Minimum two years of technical experience in an enterprise helpdesk or desktop support role
• Prior Army or Army Recruiting experience is a plus
• Knowledge of ISO/ITIL processes and documentation standards a must
• Possess a SECRET clearance or have the ability to get one. Must have an interim SECRET to begin work on the contract
• Must have Security+ certification and provide proof that the candidate is enrolled into the CompTIA Continuing Education program before start
• Must obtain HDI certification within 90 days of start date

• People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems quickly, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi-task
• Prior Army or Army Recruiting experience is a plus
• Preferred knowledge of ISO/ITIL processes and documentation standards
• Knowledge of and experience troubleshooting Windows 7/Windows 10
• Basic Hardware and software troubleshooting
• Ability to train other team members on the applications, proper procedures, problem isolation
• Must be knowledgeable with the concepts and policy controls of Active Directory
• Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, VPN client connectivity
• Ability to develop instructions in a logical, detailed flow
• Must be able to work any shifts – 24x7
For this position, there will be only one bill rate regardless of the number of hours worked in a day and/or workweek

Posted On: Tuesday, April 10, 2018

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